Dear Netflix:
I'm doing this as an "open letter" because you don't seem to have any way via e-mail to address this complaint, nor does your "contact by phone" number offer any help.
When I first started using your service, I thought it was fantastic. Movies delivered to my mailbox, no late fees, and most importantly, new releases available on the date of release or at least very soon after. When I saw the previews for the DVD release of a movie I'd been wanting to see, I'd often go right to the computer and put it on the queue. It was so great and so convenient that I told all my friends about Netflix.
Now, however, service has dropped off badly. THE HANGOVER has been listed as a "very long wait" for weeks. I finally took FOUR CHRISTMASES off the queue when it was still a "very long wait" after New Year's. Now I see The HURT LOCKER, which I'd really been looking forward to, is going to be a "long wait."
Here's my question: if I'm going to end up going to Movie Gallery anyway to rent the new movies I really want to see, why the heck am I paying you?
As I noted above, when I like something a lot, I tell all my friends. The same is true when something disappoints me.
Jerry D. Rhoades, Jr.
Readers: anyone else having this problem?
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